Returns Policy

At *Zachi Med Supply, LLC*, we value your trust and are committed to delivering safe, reliable medical supplies. Due to the nature of medical products and regulatory guidelines, our return policy is as follows:

* *Return Window:* Returns must be requested within *14 days of delivery*.
* *Eligible Items:* Only *unopened, unused, and non-expired medical supplies/equipment* in their original packaging may be returned.
* *Non-Returnable Items:* For patient safety, we cannot accept returns of:

  * Opened or used medical supplies and devices
  * Disposable or single-use items
  * Customized or special-order equipment
  * Clearance/sale items
* *Defective/Damaged Items:* If your product is *defective, damaged, or incorrect*, please contact us immediately. We will arrange for a replacement or refund at no cost.
* *Refunds:* Once an eligible return is received and inspected, refunds will be issued to your original payment method within *5–10 business days*.
* *Return Shipping:* Customers are responsible for return shipping costs unless the product was defective, damaged, or shipped in error.

📩 To initiate a return, please contact us at *tapanpatel873@gmail.com* with your *order number and product details*.